Dream Pod Warranty & Returns

Warranty coverage:

Dream Water Ltd. warrants the Dreampod Ice Bath and Cold Plunge Barrel against defects in materials and workmanship under the normal use for a period of TWO (2) YEARS for all fiberglass material construction and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion.

Dream Water Ltd. warrants the Dreampod Ice Bath Flex and Cold Plunge Barrel Flex against defects in materials and workmanship under the normal use for a period of SIX (6) MONTHS for the inflatable PVC material construction and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion. In event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer.

 

Returns & Refund:

All return and refund customer communication will be handled by the authorized retailer.

-The customer has a 30-day window from the date they received the item to return it for a refund.

-The item must be unused and in the same condition they received it, including the original packaging.

-They must include the receipt or proof of purchase with the return.

-Once we receive the item, we will inspect it and notify you of receipt. We will provide you with an update on the status of your refund after inspecting the item.

-If the return is approved, we will issue you a refund equal to the amount we received from you for this specific item, minus the shipping cost.

-The customer is responsible for covering the cost of shipping when returning the item. Shipping costs are non-refundable.

-A restocking fee of 20% of the sales will be charged to the client to cover any expenses that cannot be recovered due to the return.